We offer a money back guarantee on contests when you purchase a Gold Package. If you have purchased a Gold Package and are not satisfied with the results, simply contact us via email within 3 business days of contest end date. We will refund your prize amount as long as the following conditions have been met.
Qualification for Refund:
- At least 50% of the entries were rated by the contest holder.
- Contest holder provided sufficient feedback to the contestants while the contest was active.
- The contest is not Guaranteed by the Contest Holder
Our contestants work extremely hard throughout the duration of the contest. Therefore, we want to make sure that the contestants have been given appropriate feedback to adjust their submissions before a contest can be eligible for a refund.
- Bronze and Silver package contests are non-refundable. For Bronze and Silver contests we offer complimentary extension of timeline if you receive less than the minimum number of entries suggested for the contest.
- Listing Fees are non-refundable. For example, if you purchase a Gold Package for $399 (where the creative gets paid $200). In this case, we will refund $200 if you are not satisfied with the results.
- Guaranteed Contests are non-refundable. A winner must be selected for guaranteed contests.
- If a Contest Holder does not select a winner within 30 days of contest end date, Squadhelp will automatically pick a winner and award them the prize amount, as per our winner selection policy.