Squadhelp guarantees that a winner will be selected for every guaranteed contest (see exceptions below). Even for contests that are not guaranteed, we collect the payment in advance from the contest holder and escrow the payment until a winner is selected.
As soon as a winner is selected by the contest holder, the award amount is immediately transferred to the winner’s account.
You can take a look at our Winners page to see all the winners for our previous contests.
A non guaranteed contest can be cancelled at the request of Contest holder if they do not like any submissions from the contest. In that case no winner will be selected from the contest, and the contest holder will receive a refund as per our Refund policy.
A guaranteed contest can be cancelled under the following circumstances:
If it is determined by Squadhelp that the contest payment was incomplete, fraudulent or not authorized by the original credit card holder.
Contest was created in a wrong category.
If it is determined by Squadhelp that the contest violates Squadhelp's Terms of Service.
A refund is issued to the customer either as a result of Credit Card Chargeback or due to a special circumstance that, in Squadhelp's sole discretion, warrants a refund.
If a contest payment is refunded due to reasons above, the contest will be cancelled and no winner will be selected in the contest.