Your purchase of a name from Squadhelp Marketplace is subject to following Terms & Conditions: 

Included With Your Purchase

  • Transfer of Domain Name ownership to your account

  • (If offered) Logo Design, along with high resolution source files

Refund Policy

You are entitled to a refund for domains purchased with outright payment as long as following conditions are met:

  • You contact us within 48 hours of purchase to request a refund.

  • We haven't yet initiated the domain transfer to you.

The refunds are subject to a 5% cancellation fee to cover the cost of our payment gateway as well as transaction processing.

If for any reason, SH is not able to transfer the domain to your ownership, you will be entitled to a full refund of your purchase amount. In this case the 5% cancellation fee will not apply.

Important: You are not eligible for a refund after the domain transfer has been initiated to you, or after 48 hours of your domain purchase (whichever happens first).

If the Domain is purchased via Installment Plan (or Lease to own option), any installment payments already received are not refundable. However you can request a cancellation of the future installment payments at any time.

Modifications To Logo Design

If you would like to make any revisions to the logo design provided with the name, we can offer those revisions for a small fee. You also have the option of launching a Logo Design contest on at a discounted price.

Domain Transfer

Buyers must submit Domain Transfer requests within 5 calendar days of purchasing the domain. If no transfer request is received for 5 calendar days, the domain will be moved to a Squadhelp Escrow account to ensure that the domain remains in full control of Squadhelp until a transfer is requested by the buyer. If a domain is moved to Squadhelp Escrow account, it is possible that the domain may be subject to a 60 day Transfer lock by the registrar. In that situation, the buyer will be able to receive the domain within the same registrar where the domain is currently registered.

Frequently Asked Questions

I like multiple names in the Marketplace. How can I test them?

You can take advantage of our Audience Testing Service to test up to 6 names (you can also test your own names) and receive $100 off the cost of the audience test after purchasing your name.

Does the name come with Trademark or Business Registration? 

The names on Squadhelp Marketplace do not include trademarks or business registration, as that is not possible. In order to apply for a trademark or business registration, you are required to specify the business in details including: location, type/industry, name of Director(s), and what services the company/product will provide. Since our names can be purchased by anyone for any use, it would not be possible for us to file a trademark in advance.

We recommend that you do some research and/or seek legal advice to ensure that the name you are interested in does not have direct Trademark conflicts by a competitor in your industry and within your region. If there is no direct conflict, or the existing trademark is unrelated to how you plan to use it, then you have a good chance of being able to trademark the name yourself. If there is an existing trademark, keep in mind that, as long as your business is in a different industry, you may still be able to file a trademark for the name. 

We also offer a Trademark validation & Filing service which includes upfront Trademark validation and filing the Trademark application on your behalf by a licensed Trademark Attorney. 

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